Privacy Policy

1. Introduction

(a) Warmoll Foods Pty Ltd trading as Jack’s Creek (“Jack’s Creek", "we", "us" or "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Privacy Principles.

(b) We are producers and suppliers of premium beef products and operate a website (jackscreek.au) through which we collect information, including Personal Information, via our contact enquiry form and Brand Hub access request form.

(c) This Privacy Policy explains how we collect, hold, use, store and disclose Personal Information, how you may access and correct your personal information, and how you may make a privacy complaint.

(d) By submitting Personal Information to us, using our website, or accessing the Brand Hub, you consent to the collection, use, storage and disclosure of your Personal Information as described in this Privacy Policy.

2. Definitions

(a) "Personal Information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined in the Privacy Act 1988 (Cth), and may include information we collect in connection with our website and related services, such as your name, contact details (including email address, telephone number and location), organisation name, business type, the contents of any enquiry or correspondence, Brand Hub access request details, Brand Hub account and login records, device and usage information, and any other information you provide to us or that we collect when you interact with Jack’s Creek or use our website.

(b) "Privacy Principles" means the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

3. How We Collect Personal Information

(a) We collect Personal Information at the following points: (1) The contact enquiry form submitted through our website, which collects your name, email address, telephone number, country/city, enquiry type and message; (2) The Brand Hub access request form, which collects your organisation name, business type, email address and reason for requesting access; and (3) The Brand Hub itself, where information may be generated through the administration and use of your account, such as login or access records.

(b) We collect Personal Information using lawful and fair means, directly from you when you interact with us, submit information through our website forms, request or use Brand Hub access, or contact us.

(c) Form submissions are captured through Gravity Forms, stored in WordPress and emailed to Jack’s Creek. WordPress form entries are permanently deleted after 90 days, and submitters’ IP addresses are not retained with form entries.

This page is intentionally set up with placeholder legal copy while final launch wording is supplied by Jack's Creek or their legal representative.

4. Who Has Access to Customer Information

(a) Access to Personal Information collected through our website is limited to authorised Jack’s Creek internal marketing and IT staff through individual accounts on the WordPress administration system.

5. Why We Collect and Use Personal Information

(a) We collect, hold, use and disclose Personal Information for the following purposes: (1) Responding to and managing contact enquiries submitted through our website; (2) Assessing Brand Hub access requests, granting or declining access, and administering Brand Hub user accounts; (3) Directing enquiries to the appropriate Jack’s Creek regional entity where the enquiry relates to business activities or opportunities in their region; (4) Providing approved Brand Hub users with access to current brand assets, including logos, product images, marketing materials and brand guidelines; (5) Managing business relationships with distributors, retailers, customers and other trade partners; (6) Internal administration, website management and record keeping; (7) Customer service and account management; (8) Marketing and customer communications where the customer has opted in; and (9) Meeting our legal, tax and compliance obligations.

6. How We Store and Protect Personal Information

(a) We take reasonable technical and administrative steps to protect Personal Information from misuse, interference, loss, and unauthorised access, modification or disclosure.

(b) Our website: (1) is built on WordPress and hosted in Australia. (2) uses the Gravity Forms plugin for form submissions, with entries stored in the WordPress database and permanently deleted after 90 days. Submitters’ IP addresses are not retained with form entries. (3) is served over encrypted connections (HTTPS/TLS).

(c) Information collected via Gravity Forms is stored in the WordPress database. This information is not encrypted at rest on the database.

(d) We note that no method of electronic transmission or storage is completely secure. While we take reasonable physical and technological steps to protect your Personal Information, any information you transmit to us is at your own risk.

7. How Long We Store Customer Information

(a) We retain Personal Information only for as long as reasonably necessary for the purposes for which it was collected and to comply with our legal, tax, accounting and regulatory obligations. When Personal Information is no longer required, we take reasonable steps to destroy or de-identify it.

(b) We apply the following retention periods: (1) WordPress form entries (contact enquiry and Brand Hub access request submissions) are permanently deleted after 90 days; (2) Brand Hub user accounts are retained for 24 months after the user’s last login; (3) approved and declined Brand Hub access requests are retained for 24 months; and (4) email copies of form submissions are retained for 24 months.

(c) Where a customer requests deletion, we will action it within a reasonable time.

8. Disclosure of Personal Information

(a) We may disclose Personal Information to: (1) Our related entities, employees and contractors; (2) Third-party service providers and technology providers who support our business (including website hosting, analytics and cookie consent management); (3) Accounting and business administration providers; (4) Professional advisers, including accountants, auditors and legal advisers; (5) Government agencies, regulators and courts where required by law; and (6) Any other person authorised by the individual concerned.

(b) We do not sell Personal Information.

9. Overseas Disclosure

(a) We may share Personal Information with our related entities, Jack’s Creek UK Ltd (United Kingdom) and Jack’s Creek Americas Inc (United States), where an enquiry or Brand Hub access request relates to customers, business activities or opportunities in their respective regions. The categories of information shared may include the person’s name, company and position, contact details, the contents of their enquiry, and relevant correspondence or follow-up information. In addition, some third-party technology providers (including Google Analytics and YouTube) may process technical or usage information outside Australia.

(b) Where Personal Information is disclosed overseas, we will take reasonable steps to ensure that the recipient handles that information in a manner consistent with the Privacy Principles, unless an exception under the Privacy Act 1988 (Cth) applies.

10. Website Information and Cookies

(a) Our website uses cookies and similar technologies to improve website functionality and user experience. We use Complianz for cookie consent management, and a cookie banner is shown to all visitors. Non-essential cookies and tracking are blocked until you provide consent. Cookie preferences are remembered for 6 months.

(b) Our website uses Google Analytics to collect statistical and usage information, which is retained for 14 months. YouTube cookies may be set when you view embedded video content. No advertising or remarketing technology is used at launch. Most web browsers allow cookies to be disabled, although some website functions may then be unavailable.

11. Direct Marketing

(a) We do not currently send direct marketing communications. In the future, we may send you information and marketing communications about our products and services where permitted by law and where you have opted in.

(b) You may opt out of receiving marketing communications at any time by contacting us using the details contained in clause 14 below or by using any unsubscribe facility in the communication.

12. Access to and Correction of Personal Information

(a) You may request access to the Personal Information we hold about you. We may require verification of your identity before providing access and will respond within a reasonable time.

(b) If you believe the Personal Information we hold about you is inaccurate, incomplete or out of date, you may request that it be corrected, and we will take reasonable steps to correct it where appropriate.

13. Privacy Complaints

(a) If you have a complaint about the way we handle your Personal Information, please contact us using the details contained in clause 14 below. We will investigate and endeavour to respond within a reasonable period.

(b) If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner.

14. Contact Us

(a) For any privacy-related enquiries, requests or complaints, please contact: • Jack’s Creek • Attention: IT Systems Manager • Email: privacy@jackscreek.au • Phone: +61 (02) 5712 9800

15. Changes to this Privacy Policy

(a) We may update this Privacy Policy from time to time. Any updated version will be published on our website and will take effect from the date of publication.